Refund & Shipping Policy
30-Day Refund & Shipping Policy
We want you to be completely satisfied with your purchase! If for any reason you’re not, we offer a 30-day return policy. However, we’re confident that you’ll love our products as much as all of our happy customers do!
Return Conditions
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Return Window: You may return your product within 30 days of receiving it.
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Original Condition: The product must be unused, undamaged, and in its original packaging. We cannot accept returns for items that have been used, damaged, or are missing their original packaging.
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Exchanges: Instead of a return, we’d be happy to offer an exchange. It’s fast and convenient, helping you avoid delays in processing refunds.
Return Process
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Contact Us: Please email our customer service at movo.service@gmail.com with your order number and reason for return.
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Return Approval: Once your return is approved, we will provide instructions on how to return the item. Please note that the return must be sent directly to our supplier's facility. The shipping address will be provided upon approval.
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Supplier’s Address: After approval, you will receive the return address. Returns sent to other locations will not be processed.
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Shipping Costs: Customers are responsible for return shipping fees. Please note, we cannot be held responsible for any lost or delayed shipments during the return process. Make sure to use a trackable shipping method.
- Approved Returns: Once your return is approved, you’ll receive further instructions on how to send it back. Please note, we do not cover the cost of return shipping. In some cases, a restocking fee of 15% may apply.
Refunds
Once the returned item is received and inspected by our supplier, we will process your refund within 14 business days. Refunds will be issued back to the original payment method, minus any shipping fees or a restocking fee (if applicable).
Note: Because we stand by the quality of our products, we rarely encounter returns. We encourage you to give your item another try!
Customer Support Team